Shipping & Returns

Shipping/Delivery info: We ship using scheduled temperature controlled semi carriers that deliver directly to the location your choice. You must be present to receive shipment. * A representative will assist you with delivery information and answer any questions you may have.

* Important: Live plant shipments CANNOT be refused or returned. Once the plant material is picked up by the freight carrier, it becomes the property of the purchaser. Freight carriers are not owned or operated by Z Plants nor does Z Plants profit from transportation fees. Please read terms and conditions of use

Frequently Asked Questions:

Why must my order be at least $650.00?
We only ship our products using specialized refrigerated carriers that only ship live foliage plant material. All of our carriers require minimum space allotments of at least 100 cubic feet. In order to make your plant order cost effective, we must enforce minimum purchase requirements. Orders received under the minimum requirements will not be processed. Please see Shipping/Delivery info below.

Do I receive a confirmation of my order?
Yes, we will automatically send you an email confirmation to your provided email address. We will also confirm receipt of your order by telephone and/or email to inform you on what to expect and what is required for your successful delivery. We are available every step of the way!

How long does it take to get our delivery?
It depends upon when you place your order and your areas (city) shipping schedule. Typically, it takes approximately 3 to4 days to receive your shipment from your actual ship date. (Ex: Tuesday ship- Friday delivery) Please Note: Service to most West Coast States and Extreme Rural Locations are not Available. Certain Agricultural Restrictions may apply. We do not ship less than truckload(LTL)orders to these listed states: Alaska,Arizona,California,Nevada,Montana,Oregon,Utah,New Mexico,Colorado,and Washington State.

What if we have missing or damaged plants upon arrival:
We ask customers to count all the packages upon receiving your shipment. If there is a shortage or any damage it must be noted on the b.o.l. sheet provided by the driver. Z Plants strives hard to ensure customer satisfaction. In the event of lost or damage items, Z Plants will file a freight claim for you provding that the descrepancy was documented. If an item is not up to industry specifications, a review will be performed and you will be issued a credit to your account when the claim is proved valid.

Payment and Sales Tax Information:
Z Plants,inc. accepts, Visa, MasterCard, American Express & Discover Card. 6% sales tax will be added to orders placed in the state of Florida. (Unless you are tax exempt or have a Florida Resale Certificate).

Service Charges:
There are no service charges.

Shipping Charges:
Shipping charges accrued are based on a percentage of the total cost of the merchandise. This percentage may change due to location, rate and fuel surcharges. You will be notified if your city is outside of our shipping capability or if the rate is changed due to location. Currently, the calculated rate is approximatley 35%

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