Privacy Policy

Z-Plants is committed to protecting your privacy. That’s because we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. You can help us ensure your privacy by not sharing your account user name or password with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.

How much information must you share?
We only collect the information needed for secure ordering and customizing your experience. See below to find out what information is required for what task.

Browse online

• IP address - We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
  
  
• Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
  
  
• Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
  
  
• Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.

Account creation
The required information obtained for account creation is: Name, Company, Phone Number, User ID and Password.

Purchase product online from Z Plants, Inc.
We collect Name, address and payment information, although credit card and PO numbers may be phoned in as an alternative.

Is your information used for any other purpose?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose.

Will your information be given to any other party?
Your personal information is NEVER shared with, sold or rented to any other party.

Do you purchase information about your customers from other companies?
No, Z Plants obtains information about its customers from its customer only.

What about e-mail?
Your e-mail address is used to send you order confirmations and notices about changes in Z Plants policies or non-promotional notices concerning the Z Plants Web site.  Additionally, with your permission, Z Plants will send you notices about special offers and discounts pertaining to the Z Plants Web site only. We do not send e-mail to our customers on behalf of any other company for any reason.  You can discontinue these notices at any time by editing your account information.

How do we protect your information?
Z Plants protects its customer’s information by using 40-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. For your protection, Z Plants is certified by Thawte, a VeriSign Company. This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser. To view our Thawte certificate, click on the image of the closed lock or the solid key at the bottom of your browser. Our site security information will appear. For more information, contact your browser's publisher. Your account information and order history are kept safely behind our firewall on a server in a secured data processing center.

Who can see your account information?
Your password is never revealed to anyone for any reason.  Even Z Plants employees cannot view your password.  If you forget your password, it can be automatically emailed to the address on your account profile.

What if you change how you use my information?
If we change how we use your personal information, we will notify you by posting notice of the change to this site.

What about cookies?
We use cookies strictly to simplify your shopping experience with us.  The cookie stored on your computer contains information about your current browsing session.  It expires after 30 minutes of inactivity, after which is the information is longer useful by anyone. Additionally, when you click the “Sign Off” button on our site, the cookie is immediately expired.

How do you correct inaccurate information?
You can update your basic account information at any time. To correct any other account information, please contact your account manager.